Mint Homes

Letting Agents in Kendal

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18 Gilling Gate
Kendal
Cumbria
LA9 4JE

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Tennants...stay away !

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Having used mint homes for the past number of years ..I'm afraid I can say nothing positive about them. No customer care, no tolerance, no empathy for their tenants. If you notice in reviews, landlords like them...tenants dont! Why ?..because its easy to impress for money..but hard to empathise, with tenants, who have issues with their dwellings. And if she takes a dislike to you..watch out ..you will know about it! I complained to her about no heating for 5 weeks, in Winter, She sent an abusive plumber, who swore, upset me, and intimidated me, She then had the nerve to upset me further by supporting the plumber, and calling me aggressive! She then refused to send an alternative plumber, when I pleaded. I was told, in short.. "If You didn't have him back, You wont get heating" disgusting, controlling and immoral! I wrote a complaint, and this very complaint was then used against me at the end of my tenancy in a reference to try sabotage my move to another letting agency.and another apartment. Your basically dammed if you complain, and your dammed if you dont! I was informed by my solicitor this was liable for trying to sabotage my good name with a twisted manipulated untrue reference, she will twists facts to make you look bad. If you where to ever make a complaint , she will use that complaint against you. A misunderstanding about a carpark, attributed to me getting my car Deliberately T blocked in by mint homes staff, and verbally attacked for parking there, very unprofessional, spiteful and vindictive, I then got baited into an argument, when I rang to apologise. I again got called aggressive, with no aggression at all....manipulation at its best! she will covertly orchestrate a situation, bait you into an argument, and then have the nerve to call YOU Aggressive! Tenants , please get the contact details of your landlord, and call them if you feel at all unhappy with any letting agent, you have the right. No doubt she will type a long winded reply to this...accusing me of all sorts...backing out of responsibility...but thats what Toxic people do.. believe her, or believe me.....the truth will come out in the end. she will twist and contort the truth, use letting agent terms, and manipulate my words, and defend her actions...which obviously I expect nothing less. Who admits to being unprofessional? Please be aware when using this company.!

Val Steele - 18/11/2017 | report this review

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