Bathroom Emporium

Reviews

• Bathroom Emporium

  We waited 3 weeks before chasing our bathroom. It arrived 4 days later with free delivery for the delay. I have used them before for a shower door and have had no previous complaints. I am also concious that people only review when they have something to complain about and that there must be hundreds of satissfied customers out there. There is plenty of choice at the shop and all seems of good quality. Before I get strung up by the people who have had a bad experience, I can only vouch for my experiences with the company. Staff helpful and friendly.

  10

  Philip O.
  Review Date: 02/02/2012 Report review
• Terrible Service

  Couldn't complete an order in the time scale they promised. Had to cancel the order as a result. Taken 6 months and still no refund. Had the complete run-a-round and nothing but false promises.

  10

  Kevin M.
  Review Date: 04/01/2012 Report review
• Avoid at all costs

  Ordered an item in May 2011, and it had not turned up within 3 weeks so I wrote to them cancelling the order. The promised refund never turned up on my credit card, despite me chasing them several times, so I am finally taking them to court via the small claims courts to get my money back. An absolute joke of a company. Don't bother unless you want an appauling service and are prepared to take legal action to get a refund.

  10

  Andy C.
  Review Date: 12/12/2011 Report review
• Avoid Avoid Avoid

  I bought a shower cubicle from them some time ago but was unable to leave feedback as the site had been closed down by Bathroom Emporium I will keep this brief The shower was delivered in a pile in the back of a clapped out transit van. The rear panel was badly damaged. There were lots of bits missing. Communication with Bathroom Emporium were ZERO. Fortunately the manufacturers were Italian with offices in London and with their considerable help I managed to get a new panel delivered from Italy. I had to collect it from Bathroom Emporium and rebuild the rear piping myself. At no time did I get any assistance From Bathroom Emporium Their MD could not be contacted by telephone or email and all letters to him were never replied to. The company is run by a bag full of clowns who have not a clue as to what they should be doing. If you want to be ripped off big time then I highly recommend this company

  20

  Ian H.
  Review Date: 08/12/2011 Report review
• Avoid Avoid Avoid

  I bought a shower cubicle from them some time ago but was unable to leave feedback as the site had been closed down by Bathroom Emporium I will keep this brief The shower was delivered in a pile in the back of a clapped out transit van. The rear panel was badly damaged. There were lots of bits missing. Communication with Bathroom Emporium were ZERO. Fortunately the manufacturers were Italian with offices in London and with their considerable help I managed to get a new panel delivered from Italy. I had to collect it from Bathroom Emporium and rebuild the rear piping myself. At no time did I get any assistance From Bathroom Emporium Their MD could not be contacted by telephone or email and all letters to him were never replied to. The company is run by a bag full of clowns who have not a clue as to what they should be doing. If you want to be ripped off big time then I highly recommend this company

  20

  Ian H.
  Review Date: 08/12/2011 Report review
• Avoid

  Avoid at all costs. Their customer service once they have your cash really is pitiful. Ignore the claims about substantial guarantees on the website - they won't honour them and will fob you off. You can also buy cheaper elsewhere if you look around.

  10

  Colin S.
  Review Date: 08/11/2011 Report review
• Liars, thieves and cheats

  Do not touch this company. I ordered a bathroom suite in May and every week I was told it was on its way. It never arrived so I eventually cancelled it. Afer 27 phone calls I still haven't got my money backl It is now October.

  0

  Jayne W.
  Review Date: 19/10/2011 Report review
• Wish there was a zero star rating !!

  Never use this company - have just been on to phone for the 6th time since May chasing a £230 refund of a cancelled order. Customer service is beyond terrible - They never return calls, basically fob you off , won't pass you onto management - say manager is Mr Macintosh who doesn't have a tel no or email address which I find hard to beleive. I am very concerned that I am never going to see my refund.

  10

  Janet H.
  Review Date: 08/09/2011 Report review
• TOTALLY UNSATISFACTORY

  I really wish I had never ordered anything from this company, they delivered nothing, lied to me at every stage, were extremely rude and aggressive, took my money under false pretences and held onto my money for as long as they possibly could, they are an absolute disgrace. Avoid them at all costs.

  0

  Catherine M.
  Review Date: 04/06/2011 Report review
• WARNING!

  2 Items of 7 ordered on 15th December 2010 have still to be delivered on 18th March 2011. I was told on 15th December that all items were available and in stock, and only learned when 2 basins failed to arrive that they had run out, and I must await manfacturer making some more!!!!. I waited weeks, but was NOT contacted by the company. I chased the matter up. Earlier this week I chased again, and again was told that yes, the basiNs are in stock (although my outstanding order had not been fulfilled) and that I would be contacted later with delivery date. No call. Have chased again, and have been told I will be contacted within half an hour!! Believe that if you will! It has taken more that half an hour to now. If you are reading this, check out other feed-back places, and you will find The Bathroom Emporium has hidden its reviews. That tells a tale. DO NOT USE THIS COMPANY

  10

  Janet K.
  Review Date: 18/03/2011 Report review